Acmecar Shipping

FAQ

1. Will my car be covered by insurance?

The Federal Government requires all carriers be licensed and insured. Acme Car Shipping verifies that each and every carrier that we are associated with has the proper cargo coverage and the correct licenses. If at any time you would like to see a copy of the carrier’s insurance, feel free to contact us or the carrier.

2. What does cargo insurance cover?

Your move includes NADA replacement value coverage with zero deductible. This is protection against things within the driver’s control or caused by our equipment.

Items not covered by this protection but usually covered under your regular automobile insurance are acts of God (hail, fire, flooding, etc.) and things outside of the drivers control such as road hazard (pebble chips, etc.) modified items, and items that come loose due to wind.

3. Will my car be delivered to my front door?

Whenever possible the driver will pick up and deliver to your door. There are times when that is not possible. In some cases local laws prohibit large trucks in residential neighborhoods. Low handing trees, apartment complexes,  or streets where the driver cannot get turned around may also prevent the driver from getting to the residence.  In those cases the driver will ask you to meet close by at a safe area such as a school, business, or Church parking lot.

4. Do I have to be available for delivery?

You do not have to be there personally. You can assign a third party to accept the vehicle for you. It is important that someone be there to inspect the car and sign the bill of lading to verify that the car was received in good condition.

5. What can I have in the vehicle?

Normal car items like documents, music, emergency kits, etc. can stay right where they are. You cannot add anything else however.

6. How long does it take?

Once we receive your order, we go to work to dispatch your vehicle to a truck. Our goal is to have your vehicle delivered in 10 to 14 days. Some more remote areas may take a little longer, and some more readily accessible may take less time. Once the vehicle has been assigned to a truck, you will be given an estimated time of arrival.

7. Is my arrival time guaranteed?

Our delivery times are estimated as close as possible, but no transport company can guarantee specific arrival or departure times. Weather, road conditions, and equipment malfunctions are impossible to predict. However, we will make every effort to deliver your vehicle to you on schedule.

8. How much gasoline can the car have?

In a perfect world the car would have less than a ¼ tank when we pick it up. This is for weight reasons. With 8-10 cars on a trailer excess fuel can add weight in a hurry. We do not drive your car so the less fuel the better.

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